Company culture

Latest Stories

Celebrating Customer Service, and Preparing for the Accelerated Client Experience

By Helen Rennie | October 3, 2017

We are passionate about customer service here at Penn Mutual. Because of that, we are also passionate about Customer Service Week. The theme this year is “Building Trust,” which is very important to us. This is a nationwide event , but we work hard to make it our own. The work we do in Adviser & Client Services and other areas of the company is taking on even more importance with the recent launch of Penn Mutual’s accelerated client experience.

Building a Diverse Agency Culture

By William Stevens | April 26, 2017

Penn Mutual was recently one of six financial services firms that participated in a groundbreaking, industry-wide survey of agency culture. Diversity — of age, gender, ethnic background, and thought — is important to the future of Penn Mutual. The research conducted by FlexPaths presented a unique opportunity for us to explore whether we have been successful at building a culture of diversity at the agency level.

Choosing to Lead: Penn Mutual Aims to be Top Ten in Life Insurance Sales by 2025

By Eileen C. McDonnell | January 10, 2017

Penn Mutual has moved from the 38th to the 17th position in new life sales since the “Great Recession”. Now we are laser focused on breaking into the top ten by 2025!

“Volunteer Time” Makes Giving Back a Top Company Priority

By Penn Mutual | December 13, 2016

About a year and a half ago, Penn Mutual implemented a Community Involvement Policy where full-time associates could use up to 8 hours of volunteer time each year. This has completely transformed Penn Mutual’s community outreach. It became a tangible indication that “giving back” was a top priority for the company.

Working in Customer Service Gave My Career a Boost

By Andrew Champi | October 6, 2015

Penn Mutual takes pride in its customer-focused culture, something I can attest to personally. Starting my career in Penn Mutual’s customer service area, my two years there gave me a solid foundation of Penn Mutual’s values and how we utilize those values to help our policyholders.

Reverse Mentoring: How I Learned that Millennials Have Much to Teach Us

By Cheryl D. Creuzot | June 30, 2015

If we wanted to hire millennials, then it seemed clear that I needed a millennial on staff to help us attract and recruit this demographic by improving our visibility on social media.

Penn Mutual’s Vision for 2015 and Beyond

By Eileen C. McDonnell | January 6, 2015

Since the onset of the Digital Age, our society has redefined how we live, work and connect with each other. It has also redefined where we place value — and we, as a company, must respond.

Building a Shared Sense of Belonging

By Susan Deakins | December 23, 2014

One of Penn Mutual’s core values is a shared sense of belonging, not only within our organization but also among our stakeholders, our policyholders, and the communities where we live and work.

Adviser Perspective: Why We Do Business with Penn Mutual

By Joshua Coleman | December 16, 2014

My family and I operate a consulting company that helps high net worth families and business owners with advanced financial planning.

Why Penn Mutual Combines Ethics and Risk Management Together

By Dave Raszeja | December 2, 2014

My job title is a strange one: Chief Ethics and Risk Officer. I don’t know of anyone else with this title, combining ethics and risk management together, but I think it makes sense on many levels. It certainly fits the way we work here at Penn Mutual perfectly.