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Latest Stories

We Must Explain Life Insurance in Simpler Terms

By Jeffrey Fleischman | October 11, 2016

40 percent of individual Americans do not own life insurance. And, it’s no wonder – people really don’t understand what life insurance is and what it can do for them. As an industry, our products can be complicated, and the language we use doesn’t help.

The Secret to My Success: Always Look Five to 10 Years Ahead

By Maury Stewart | September 20, 2016

You might think it’s strange that someone who has been in the industry for more than 60 years is so focused on the need to change, but, frankly, the insurance industry has always been about change.

Lessons on Customer Service from “United Breaks Guitars”

By Dave Carroll | June 8, 2016

My guitar was broken by United Airlines on a flight to Nebraska. Thus began a customer service nightmare that has become legendary, largely because of a song I wrote about my experience that went viral within days of posting it to YouTube.

Reflections on Competitor Increases in Cost of Insurance Rates

By Raymond Caucci | December 15, 2015

While Penn Mutual is subject to the same pressures as other insurance companies, and has the contractual right to change non-guaranteed product charges, we have never raised cost of insurance rates on previously purchased policies and have no plans to do so.

My Advice to Veterans Looking for a Career in Financial Services

By Steven Horvath | November 10, 2015

As a former Navy guy, I think financial services is a paramount career option for veterans. Here are the things I tell veterans when they ask about working in financial services.

What Does “Relationship” Mean in This New Age of Virtual Interactions?

By Jeffrey Fleischman | July 14, 2015

Younger generations seem to thrive on virtual interactions. How will these expectations affect a relation-driven industry like financial services?

An Outside Perspective on Penn Mutual’s Values and Guiding Principles

By Dave Raszeja | December 19, 2014

Recently, Citigroup whistleblower and well-known public speaker, Richard Bowen, appeared at one of our events.

Why Penn Mutual Combines Ethics and Risk Management Together

By Dave Raszeja | December 2, 2014

My job title is a strange one: Chief Ethics and Risk Officer. I don’t know of anyone else with this title, combining ethics and risk management together, but I think it makes sense on many levels. It certainly fits the way we work here at Penn Mutual perfectly.

Thanking Returning Veterans by Launching Their Careers in Financial Services

By Eileen C. McDonnell | November 11, 2014

Interested in finding a disciplined, highly-trained workforce that knows the value of hard work and getting the job done? On Veterans Day, we here at Penn Mutual remember the great sacrifice paid by members of our nation’s military, as well as the possibilities they bring to the American workplace.

Why Company Culture Matters to Both Associates and Clients

By Alida Moose | October 14, 2014

We recently celebrated our 2014 Penn Mutual Award, the highest honor any home office associate can receive, given annually to the person who consistently exemplifies living our values. This year’s winner is Esther Ashe, who has been a part of the Penn Mutual family since 1968.