Accelerated client experience

Latest Stories

Penn Mutual’s Accelerated Client Experience (ACE) Sets the Digital Pace for the Industry

By David O’Malley | February 7, 2019

By the numbers, Penn Mutual’s award-winning Accelerated Client Experience (ACE) tells a compelling success story, setting the pace for the life insurance industry. ACE is cutting edge for the industry, a completely electronic, seamless end-to-end digital experience — no paper or pencil needed. ACE’s accelerated underwriting requires no medical testing for many individuals and can take as little as 24 hours from application to payment, compared to an industry average of 30 days or more.

Celebrating Customer Service, and Preparing for the Accelerated Client Experience

By Helen Rennie | October 3, 2017

We are passionate about customer service here at Penn Mutual. Because of that, we are also passionate about Customer Service Week. The theme this year is “Building Trust,” which is very important to us. This is a nationwide event , but we work hard to make it our own. The work we do in Adviser & Client Services and other areas of the company is taking on even more importance with the recent launch of Penn Mutual’s accelerated client experience.

Penn Mutual Revolutionizes the Purchasing of Life Insurance with a New Automated, Accelerated Experience

By David O’Malley | September 8, 2017

Penn Mutual achieved a major milestone this week when we processed our first life insurance policy on our innovative, new accelerated client experience. The new client experience requires no medical testing for many individuals and can take as little as 24 hours from application to payment, compared to an industry average of 30 days or more! The experience eliminates all the paperwork and delays that slow the current life insurance application, underwriting and policy delivery process.