Customer service

Latest Stories

Celebrating Customer Service, and Preparing for the Accelerated Client Experience

By Helen Rennie | October 3, 2017

We are passionate about customer service here at Penn Mutual. Because of that, we are also passionate about Customer Service Week. The theme this year is “Building Trust,” which is very important to us. This is a nationwide event , but we work hard to make it our own. The work we do in Adviser & Client Services and other areas of the company is taking on even more importance with the recent launch of Penn Mutual’s accelerated client experience.

Lessons on Customer Service from “United Breaks Guitars”

By Dave Carroll | June 8, 2016

My guitar was broken by United Airlines on a flight to Nebraska. Thus began a customer service nightmare that has become legendary, largely because of a song I wrote about my experience that went viral within days of posting it to YouTube.

Working in Customer Service Gave My Career a Boost

By Andrew Champi | October 6, 2015

Penn Mutual takes pride in its customer-focused culture, something I can attest to personally. Starting my career in Penn Mutual’s customer service area, my two years there gave me a solid foundation of Penn Mutual’s values and how we utilize those values to help our policyholders.

Why Company Culture Matters to Both Associates and Clients

By Alida Moose | October 14, 2014

We recently celebrated our 2014 Penn Mutual Award, the highest honor any home office associate can receive, given annually to the person who consistently exemplifies living our values. This year’s winner is Esther Ashe, who has been a part of the Penn Mutual family since 1968.